We purchased hearing aids for Robbie almost two months ago with the promise of refunding us when they got the insurance payment. Instead they have no recall of making the claim…no record that our insurance has already paid them(we can see online that they were paid the amount covered) and they keep telling us to call billing or call this place or that place.  No one has a clue or cares. I’m not a big drama person, but they did get a sad story from me today and I told them that I was done trying to work with them.

The hearing aids have been returned with the promise of a refund in 24 hrs. I hate that I had to take Robbie’s hearing aids away! Idiots! 

I’ve contacted Hearts for Hearing and will bring Robbie there instead. They really care about helping Robbie, so hopefully we don’t have to wait long for the new hearing aids to be ordered.